Alpha Campervans Terms and Conditions

RATES

Rates are calculated on a daily basis. The day of Pick Up is counted as Day 1 and the day of Drop Off is the last day regardless of the time of pick up and drop off, e.g. Pick Up at 1400 on 01 May and Drop Off at 1000 on 08 May is calculated as an 8 day hire.

MINIMUM HIRE PERIOD

• For all rentals there is a minimum hire period of seven (7) days except for all vehicle pick ups between 20 December and 02 January where the minimum hire period will be fourteen (14) days.
• For one way hires between Christchurch and Auckland or vice versa the minimum hire period is fourteen (14) days at all times.

LONG TERM HIRE DISCOUNTS

All clients with hires of 21 days or more are rewarded with discounted rates available on application.

MULTIPLE RENTALS

You may combine two or more separate rentals to qualify for the Long Term Hire Discounts indicated above.

ONE WAY HIRES

One way hires at no extra cost are possible between Auckland and Christchurch and vice versa providing the rental period is a minimum of 14 days. On some occasions, special circumstances may apply, and for purposes of re-positioning vehicles this time limit may be reduced, subject to permission from United Vehicle Rentals Ltd. Application must be made direct to United's Reservation team in Auckland.

CANCELLATIONS, TRANSFERS & AMENDMENTS

Cancellations following confirmation will incur cancellation fees as follows:

29 days and over, prior to pick up of vehicle - NZ$100

20 -28 days prior to pick up - 20% (or deposit, whichever is greater)

10 -19 days prior to pick up - 40% of total reservation cost

1 - 9 days prior to pick up - 75% of total reservation cost

No Show - 100% of total reservation cost

• Transferring a booking once confirmed, will incur a NZ$25 fee unless it is within 30 days of travel, when the above cancellation charges may apply. A booking can only be transferred to a maximum of 6 months before or after the original date of travel.
• Amendments to increase the length of the booking can be made at no cost. 
• Amendments to decrease the booking will incur a NZ$25 fee unless made within 30 days of travel when the above cancellation charges may apply.
• It is important to note that United may, at its discretion, treat any amendment to decrease the booking as a cancellation.
• Change of Drop Off destination, once the hire has commenced, is always subject to approval by United Campervans and may incur the full cost of repositioning the vehicle to the original destination reserved.
• We strongly recommend the purchase of Travel Insurance, including sufficient cancellation insurance to cover the above charges.
• The early return of a vehicle does not entitle the hirer to a refund.

ROAD USER CHARGE / DIESEL TAX

 United does NOT charge you extra for the New Zealand Road User Charge / Diesel Tax.

ON ROAD ASSISTANCE

It is a client's obligation to contact United Vehicle Rentals Ltd should any problems be experienced with the vehicle.

United Vehicle Rentals Ltd offers a 24 hour telephone number for On-Road Assistance in case of accidents or breakdowns - 0800 759 919.

DRIVER REQUIREMENTS

All drivers must be 21 years of age or older and hold a current valid driver's licence, to be produced at the start of the hire. A country of origin licence is acceptable, however non-English licence holders must either carry an accurate English translation of their foreign driver's licence or an International Driving Permit while driving. A normal car licence is all that is required to drive any United Campervan vehicle. No heavy vehicle, or other special category licence is required. No maximum age limit applies providing an appropriate valid licence is held by the hirer. The English translation referred to must be issued by one of the following authorities:

• The New Zealand Translation Service
• A diplomatic representative at a High
• Commission, Embassy or Consulate
• The authority that issued your overseas driver's licence

TRAFFIC INFRINGEMENTS

All traffic infringements are the responsibility of the hirer. United Vehicle Rentals reserves the right to pass on details of the hirer's home contact to the New Zealand Traffic authorities.

ANIMALS

We regret that animals are not permitted to travel in any of United Vehicle Rentals' vehicles.

CONTACT INFORMATION

Auckland Depot, Head Office & Reservations

Physical Address 3 Kingsford Smith Place Airport Oaks, Mangere Auckland 2022 New Zealand

Postal Address PO Box 73 060 Auckland Airport 2150 New Zealand

ROAD RESTRICTIONS

Clients are permitted to drive their vehicle on any road in New Zealand except the following which are prohibited in all circumstances:

North Island: Ninety Mile Beach - Northland North of Colville Township - Coromandel Peninsula

South Island: Skippers Canyon Road - Queenstown Ball Hutt Road - Mt Cook

VEHICLE SUBSTITUTION & DESIGN

We shall make every effort to provide the vehicle requested, but where a vehicle is unavailable for any reason we reserve the right to provide you with a comparably high standard vehicle at no extra cost. While including the same facilities, vehicle layouts may vary slightly to those shown due to manufacturer's design changes.

TRANSFERS - AUCKLAND

Arrival: Complimentary transfers between the Airport and Depot are available. On entering the public concourse at either the International or Domestic Terminal, clients must phone transfer company, Breakaway, on 0800 776699 using the free phones provided. You must advise your name, number of persons travelling, and Terminal to be collected from. A shuttle bus will then be despatched to take you directly to the Depot. The shuttle will be identified “United Campervans and Alpha Campervans” and will arrive outside Door 8 at the International Terminal and outside the main exists at the Air New Zealand and Qantas Domestic Terminals.

For transfers from Downtown Auckland hotels, clients may use a taxi and will be reimbursed for the cost.  United requests that you use Discount Taxis, Telephone 529 1000.  You must obtain a receipt from the driver and present it to us for reimbursement.

Departure: Complimentary transfers are available to either the International or Domestic Terminal at Auckland and can be arranged by clients on termination of their hire. Taxi transfers to other destinations can be arranged, however these will be at your own expense.

TRANSFERS - CHRISTCHURCH

Arrival: Complimentary transfers are provided to the Depot from the Airport or downtown City Hotels. Clients must arrange their own taxi or shuttle transport and obtain a receipt from the driver to be presented to United for reimbursement of the cost.

Departure: Complimentary transfers are not provided following termination of the hire, however a taxi transfer to any destination can be arranged at your own expense.

Alpha Vehicle Rentals Insurance

Insurance - Standard Insurance

All United Vehicle Rentals Ltd Standard Rates include Standard United Vehicle Insurance.
This provides cover for:

Damage to the United Vehicle Rentals Ltd vehicle or third party property.

Public Liability up to NZ$5,000,000.

• A Bond/Excess of NZ$5,000 must be paid on collection of the campervan or motorhome. The hirer will be responsible for the first NZ$5,000 of any costs incurred due to damage to the hired vehicle or third party property.
• The hirer will be fully liable for the repair or replacement of damaged windscreens and tyres.
• This Bond/Excess may be paid by cash, travellers cheques or credit card. United Vehicle Rentals Ltd accepts Visa and Mastercard. If a credit card is used as the method of payment then NZ$5,000 will immediately be debited from the credit card account. United Vehicle Rentals Ltd will not be responsible for losses resulting from bank charges, lost interest or currency fluctuations.
• Payment of the NZ$5,000 Bond is per incident and should damage be incurred to the hired vehicle or third party property a further Bond payment will be required.
• The Bond is fully refundable on return of the vehicle to the agreed drop off depot, on the due drop off date, in a clean undamaged condition, with no damage incurred to third party property, and with a full tank of fuel and empty toilet cassette.
• Any refund of the Bond by credit card may take up to three working days to process by the bank or credit card company.

Alpha Vehicle Rentals offers two options to either reduce or waive this standard Bond/Excess of NZ$5,000:

CDW OPTION 1

Payment of NZ$20 per day (maximum NZ$1,200 for any one hire) at the commencement of the hire will reduce the Bond/ Excess to NZ$1,200 (NZ$2,400 for hirers under the age of 25 years). 

• The hirer will be responsible for the first NZ$1,200 (NZ$2,400 for hirers under the age of 25 years) of any costs incurred due to damage to the hired vehicle or third party property.
• The hirer will be fully liable for the repair or replacement of damaged windscreens and tyres.
• If a credit card is used as the method of payment then details will be taken by United Vehicle Rentals Ltd and held on file. No amount will be debited against the credit card on pick up. However, in the event of an accident, the full Bond of NZ$1,200 (NZ$2,400 for hirers under the age of 25 years) will be uplifted immediately and any balance refunded only after full and final costs have been established and deducted. As the Bond is applicable per incident further credit card details will be taken for a new NZ$1,200 Bond.
• The credit card details held by United Vehicle Rentals Ltd will be deleted, and no deductions made, provided the vehicle is returned to the agreed drop off depot, on the due drop off date, in a clean undamaged condition, with no damage incurred to the hired vehicle or third party property, and with a full tank of fuel and empty toilet cassette.

CDW OPTION 2

Payment of NZ$32 per day (maximum NZ$1920 for any one hire) or NZ$44 per day for hirers under the age of 25 years (maximum NZ$2640 for any one hire) will completely waive the Bond/Excess.

• The hirer will not be responsible for any costs incurred due to damage to the hired vehicle or third party property, or for the repair or replacement of damaged windscreens.
• Please note: details of a credit card will still be taken for a fuel and cleaning deposit to a maximum of NZ$150. This deposit is fully refundable on return of the vehicle to the agreed drop off depot, on the due drop off date, in a clean condition, and with a full tank of fuel and empty toilet cassette.

Insurance - All Inclusive Rates

Comprehensive insurance as detailed in OPTION 2 is included in the All Inclusive Rates, and NO excess applies.  This applies to all eligible hirers over 21 years with hires of 7 days or over.

Please note: details of a credit card will still be taken for a fuel and cleaning deposit to a maximum of NZ$150. This deposit is fully refundable on return of the vehicle to the agreed drop off depot, on the due drop off date, in a clean condition, and with a full tank of fuel and empty toilet cassette.

Insurance exclusions (applicable to both Standard and All Inclusive Rates)

• Tyres and punctures are not covered by Insurance and are to be repaired/replaced at the hirer's cost.
• The hirer will be fully liable for any damage to the United vehicle or Third Party property if:
  • the terms of the Rental Agreement entered into with United Vehicle Rentals Ltd are breached;
  • damage is caused while driving under the influence of alcohol or drugs; 
  • the vehicle is driven on restricted roads;
  • damage is due to careless, wilful or reckless driving;
  • negligence, or other act of the hirer results in water submersion or salt water damage.