MAUI NEW ZEALAND – STANDARD
MOTORHOME RENTAL RATES & CONDITIONS
01 April 2011 - 31 March 2012

Please note:
• This document contains a summary of some of the rental conditions. For detailed conditions, refer to
the rental agreement upon vehicle collection. A copy of the rental agreement can be downloaded from
www.maui-rentals.com.
• All rates quoted in this document are gross, inclusive of Goods and Services Tax (GST) and are in
New Zealand dollars.
• Rental basis is per calendar day.
• Rentals with a collection date between 1 September 2011 and 31 October 2011 are subject to
additional Rugby World Cup terms.
• Minimum rental period is 5 days with the exception of rentals with a collection date between 1
September 2011 and 31 October 2011 which have a minimum 7 day rental requirement.
• Minimum rental periods are subject to change during peak periods.
• These rates and terms may not apply to convoy bookings (any rental that consists of five or more
vehicles travelling together). Maui has a dedicated convoy department and requests for convoy
quotes/bookings should be directed first to Reservations.
• These rates and terms may not apply to rentals exceeding 100 days, which includes multihires.
Requests for quotes/bookings of more than 100 days should be directed first to Reservations.
• All rates and conditions are subject to change as required and without prior notification.

INCLUDED IN GROSS RATES:
• Unlimited kilometres
• Vehicle liability (liability applies, see information under the heading “for your protection – vehicle liability”)
• 15% GST*
• Extra driver fees
• Airport transfers upon vehicle collection and return (except Wellington)
• Kitchen equipment*
• Linen and bedding*
• General equipment*
• Supermarket Discount Card
• Customer care 24 hour, 7 days per week road-service helpline (toll free)
• Travel wallet including map of New Zealand with driving tips and travel information
• New Zealand leading attractions map including discounts to iconic tourist attractions
* Goods and Services Tax (GST) - GST is a New Zealand Government imposed tax. GST is included in all Maui
rates and is currently 15%. Maui reserves the right to amend GST upon Government intervention.
* Kitchen equipment - includes plates, bowls, cups, glasses, knives, forks, spoons, bottle/can opener, mixing bowls,
colander, saucepans, frying pans, cooking utensils, chopping board, kettle, teapot, coffee plunger, toaster and tea towel.
* Linen and bedding - includes pillow, pillowcase, sheet and towel per person plus one duvet (doona) per bed.
* General equipment - includes pegs, dustpan/brush, fire extinguisher, bucket/hose, broom, matches, ice cube tray,
coat hangers and toilet chemicals and a floor safe. General equipment also includes starter items that are designed to
provide the customer with some basic requirements as might be needed at the beginning of a hire, before the customer has
had an opportunity to visit a supermarket and includes dishwashing detergent, disposable gloves, biodegradable bin liner,
toilet roll, biodegradable toilet chemicals, laundry detergent and matches.

MAUI PREMIUM PACKAGE:
The Maui Premium Package is NZ$65 per day (maximum NZ$3,250 per rental) and is payable in addition to
the daily gross rental rate.
The Maui Premium Package component is commissionable along with the vehicle component of the rental.
Inclusions are:
• Liability Reduction Option 2*
• One-way fees if applicable
• Diesel Tax Recovery Fee*
• Pre-Purchase Gas* (PGO)
• Picnic table and chairs (chairs per person travelling)
• Baby or booster seats if required*
• Snow Chains if required
• Portable Heater if required
• GPS included with all vehicles
* Liability Reduction Option 2 - This option reduces the liability from NZ$7500 to NIL.
* Pre-Purchase Gas (PGO) - allows the customer to return the vehicle without the need for the gas bottle to
be replenished. The gas bottle is used to operate the gas stove and to heat the hot water in vehicles with a hot
water facility. This option can be purchased separately if the Maui Premium Package has not been selected.
See “additional products and services” for costs.
* Baby/booster seat – Note that not all Maui vehicles can accommodate child restraint equipment.
Childseats depending on the child’s age are commonly used for children 3 years or less. Reversible childseats
or capsules are used so that an infant can be accommodated when required. Booster seats again depending
on the child’s size are commonly used for children between 3 and 8 years of age. All child restraint equipment
is to be fitted by the hirer facing forward, in the appropriate seat/s and cannot be situated on side facing seats.
Refer to vehicle specifications on the website and/or contact Reservations for further information.


DIESEL TAX RECOVERY FEE
The Diesel Tax Recovery fee is included in the Maui Premium Package. If the Maui Premium Package has not
been selected the Diesel Tax Recovery Fee will be calculated and collected on return of the vehicle based on
the kilometres travelled during the hire.
The vehicle rates per 100km are as follows:
2 Berth (Toilet Shower): NZ$4.70
4 Berth: NZ$4.70
6 Berth: NZ$4.85
Maui reserves the right to amend the Diesel Tax Recovery Fee upon Government intervention.
FOR YOUR PROTECTION – VEHICLE LIABILITY#
New Zealand legislation provides limited coverage for personal injury. Maui strongly recommends that all
people travelling in New Zealand take out personal travel insurance.

All vehicles are insured for damage to the vehicle or to the property of a Third Party. The hirer is responsible
for the first NZ$7,500 (“the liability”) of the cost of damage to Third Party property or to the rented vehicle,
including single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in
or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period
the vehicle is off fleet for accident repairs.
The liability is applicable regardless of who is at fault and must be paid at the time the accident report is
completed, not at the completion of the rental. The liability will be refunded if Maui is successful in recovering
the cost of the damages from the Third Party. Please note that Third Party claims can take months to resolve.
The liability applies in respect of each claim, not rental.
Please see the ‘exclusions’ section below, whereby all liability cover will be made void.
This NZ$7,500 liability can be reduced, in most circumstances, by the purchase of Liability Reduction Option 1
or Liability Reduction Option 2 (note Liability Reduction Option 2 is included in the Maui Premium Package).

Liability Reduction Option 1
Cost per day Liability reduced to
NZ$29 (max charge NZ$1,450) NZ$2,500
When Liability Reduction Option 1 has been purchased the hirer is responsible for the first NZ$2,500 (“the
liability”) of the cost of damage to Third Party property or to the rented vehicle. This includes single vehicle
accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the
exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet
for accident repairs.
The liability applies in respect of each claim, not rental.
Please see the ‘exclusions’ section below, whereby all liability cover will be made void.

Liability Reduction Option 2
Cost per day Liability reduced to
NZ$45 (max charge NZ$2,250) Nil
TRADE Maui NZ – Standard Motorhome Rental Rates & Conditions 11/12
As at 18/06/2010 Page 4 of 11
With Liability Reduction Option 2, the hirer will not have to pay any liability at all for any damage to the
vehicle or property of a Third Party with the exception of the ‘exclusions’.
Note: Liability Reduction Option 2 is included in the Maui Premium Package
Please see the ‘exclusions’ section below, whereby all liability cover will be made void.
Tyre and Windscreen Damage Cover

Where a nil liability is present unlimited windscreen and tyres will be covered for accidental damage.
MAUI STRONGLY RECOMMENDS OUR CUSTOMERS TAKE THE MAUI PREMIUM PACKAGE
FOR TRAVEL WITH PEACE OF MIND.
Please see the ‘exclusions’ section below, whereby all liability cover will be made void.

EXCLUSIONS:
All liability cover will be made void if any of the following ‘Exclusions’ are breached:
1. Overhead and underbody damage to the vehicle - except where Liability Reduction Option 2 or the
Maui Premium Package has been purchased (does not cover single vehicle roll over).
2. Damage caused to the vehicle because total load (kg) has exceeded recommended load as stated in
vehicle manual. Vehicles are not to be used for the purpose of transporting and haulage of goods
other than what might be reasonably expected of a leisure rental.
3. Any water related damage which includes, but is not limited to:
a) any vehicle submersion
b) creek or river crossing
c) driving through flooded areas
d) beach driving
4. Personal belongings. Maui recommends the hirer does not leave valuables in the vehicle and that they
have travel insurance to cover for the loss/damage of personal belongings.
5. Any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle).
6. A single vehicle roll over occurs.
7. Damage caused to the vehicle by snow chains.
8. Any damage caused while driving under the influence of alcohol or drugs.
9. The Customer will be liable for any costs associated with the incorrect use of fuel or the use of Bio-
Diesel which should not be used (fuel being diesel or petrol), or water or other contamination of fuel.
10. The cost to retrieve or recover a vehicle, which may include, but is not limited to a vehicle that has
become bogged, submerged, caught, trapped, stuck or restricted in anyway and/or has been
abandoned.
11. The cost to replace keys, which have been lost or retrieval of keys, which have been locked in a
vehicle.
12. The vehicle rented may only be used to carry the maximum number of passengers as dictated by the
vehicle type. If more passengers are carried than what is allowed Maui does not accept any liability.
13. Drivers not identified on the rental agreement and/or drivers that have a licence that has been
cancelled or suspended and/or drivers who have a licence that is classified as a learners or
probationary licence.

VEHICLE SECURITY DEPOSIT
Upon vehicle collection, a vehicle security deposit is required. The amount is determined by the Liability
Reduction Option selected.
For security purposes, only a credit card can be used to provide a vehicle security deposit. The credit card
holder must be present and able to sign for the vehicle security deposit upon vehicle collection. The credit card
holder is jointly and severally liable for any damage to the rental vehicle.
Debited vehicle security deposits are subject to a 2% credit card administration fee in addition to the vehicle
security deposit amount when the credit card used is either a Visa or MasterCard and 4.5%, when the credit card
used is an American Express.
If you do not take a Liability Reduction Option, the vehicle security deposit is NZ$7,500 payable by credit card.
The NZ$7,500 is debited to the hirer’s credit card when the vehicle is collected. For this reason it is important
that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily
withdrawal allowance.
If Liability Reduction Option 1 has been taken the vehicle security deposit is NZ$2,500.
The NZ$2,500 is debited to the hirer’s credit card when the vehicle is collected. For this reason it is important
that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily
withdrawal allowance.
If Liability Reduction Option 2 is nominated or the package booked is the Maui Premium Package the
vehicle security deposit is NZ$220.
The NZ$220 is taken as an imprint to the hirer’s credit card when the vehicle is collected. An imprint simply
records a figure against the hirer’s credit card of NZ$220 that Maui can then debit if required.
The vehicle security deposit is fully refundable provided the vehicle is returned on time, to the correct location,
undamaged, with a clean interior and with full fuel tanks (fuel being petrol or diesel) and gas bottle. Except
where the customer has purchased PGO (PGO is included in the Maui Premium Package) and/or Pre
Purchase Fuel (PPF), failure to return the vehicle with full petrol or diesel tanks and/or a full LPG bottle will
result in refill charges, which will be advised upon return of the vehicle.
Maui reserves the right to retain a NZ$220 cleaning fee if the vehicle is not returned in a clean condition. This
includes smoking related cleaning, as smoking is not permitted in the vehicle. The toilet and wastewater tank
must be emptied prior to the return of the vehicle, or an additional NZ$125 soiling fee will be retained.
FOR SECURITY PURPOSES, ONLY THE HIRERS CREDIT CARD CAN BE USED FOR VEHICLE
SECURITY DEPOSITS.
EXCHANGE RATE / CURRENCY VARIATIONS
All credit card transactions are conducted in New Zealand dollars. Due to exchange rate fluctuations and/or
bank transaction fees there could be some variance in the amount refunded compared to the amount initially
charged. Maui does not accept any liability for variances up or down.

CREDIT CARDS
The credit card holder will be jointly and severally liable as a customer. Accepted credit cards are Visa Card,
MasterCard and American Express. A non-refundable 2% administration fee will apply to all Visa and
MasterCard transactions and 4.5% to American Express. Credit card administration fees also apply to debited
vehicle security deposits and only the hirer’s credit card is acceptable to use for the purpose of the vehicle
security deposit.

PERSONAL AND COMPANY CHEQUES
Personal and company cheques will not be accepted as payment for rentals at the time of pick-up. These must
be received by Maui 14 working days prior to commencement of the hire/s.

CALCULATION ERRORS
Maui will not honour calculation errors. Should a calculation error occur Maui will charge for the shortfall.

AGENT NON-PAYMENT
In the case where pre-payment is required and this has not been made the hirer agrees to pay the full costs to
Maui.

LICENCE
A current and full motor vehicle driver’s licence is required and must be produced upon vehicle collection.
Should a foreign licence be in a language other then English it must be accompanied by a current international
driving permit issued in the same country as the driver’s licence was issued. An accredited English translation
will be accepted in lieu of an international driving permit.

AGE RESTRICTIONS
Drivers must be 21 years of age or over. For drivers 75 years of age or over, a medical certificate stating that
the customer is fit to drive for the duration of the hire is required upon vehicle collection.

ADDITIONAL PRODUCTS & SERVICES
To be requested at time of reservation or upon vehicle collection and paid by customer
on the day of vehicle collection:
• Picnic Table NZ$24 per rental
• Picnic Chair NZ$17 per rental
• Baby / Booster seat* NZ$35 per rental
• Portable Heater NZ$15 per rental
• Tent (4 persons) NZ$65 per rental
• Camping Pack NZ$20 per day (maximum charge NZ$200 for 2 persons)
• Souvenir Road Atlas From NZ$25 for purchase
• Snow Chains NZ$35 per rental
• Awnings (if not already affixed) NZ$5 per day with a maximum charge of NZ$80 per hire
• First Aid Kit NZ$30 for purchase (In vehicle. If seal is broken customer is charged)
• Pre-Purchase Gas Option - PGO (gas bottle used for cooking. Also used for hot water facilities in vehicles that have this
option)
NZ$37 per refill
• Pre-Purchase Fuel Option – PPF Details on request
• GPS NZ$10 per day (maximum charge of NZ$100 per hire)
• Portable Hand-Held Shower NZ$15 per rental
• Electrical Adaptor NZ$14 for purchase
• Extra Duvet Hire NZ$15 per item, per rental

Charges for additional products and services will be charged per hire.
Outdoor utdoor chairs/table, baby or booster seats (if required), the pre-purchase gas option,
GPS, portable heater (if required), and snow chains (if required) are included in the Maui
Premium Package.

RENTAL DURATION
• Rental days are charged per calendar day. When calculating the number of days a vehicle is rented, the
day of pick-up is counted as day one of the rental. The day of the vehicle’s return is counted as the final
day of the rental. Vehicles are required to be collected and returned within business hours.
• When a rental moves from one rate season into the next, the calculation is based on both rates.
• Minimum rental period is 5 days with the exception of rentals with a collection date between 1
September 2011 and 31 October 2011 which have a minimum 7 day rental requirement.
• Minimum rental period is 10 days for hires with a collection date between 23 December and 10 January.
• Minimum rental period is 10 days when a vehicle is being collected from the North Island and is being
returned to the South Island if the rental commences between the months of October through to March.
• Minimum rental period is subject to change during peak periods.
• These rates and terms may not apply to rentals exceeding 100 days, which include multihires. Requests
for quotes/bookings of more than 100 days should be first directed to Reservations.
• Late pick-up or early return of vehicle does not entitle the hirer to any refund of the unused portion of the
rental.
• If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from
Reservations or any of Maui’s branches. The rental extension is subject to vehicle availability. The cost of
an extended rental must be paid by credit card over the telephone on confirmation of the rental extension.
The rate charged may not reflect the original rate booked Failure to obtain authorisation will result in a
daily fee of NZ$150 in addition to the daily rate.

ROAD RESTRICTIONS
Motorhomes can only be driven on sealed/bitumen or well-maintained roads.
No vehicle shall be driven on Skippers Road (Queenstown), Ninety Mile Beach (Northland), Ball Hut Road (Mt.
Cook), Bluff Road that runs between Kuaotunu and Matarangi and North of Colville Township (Coromandel
Peninsula).
Maui reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road
or weather conditions.

CHANGE OF DROP-OFF DESTINATION
If the customer wishes to change the drop-off destination, they must first obtain authorisation from the
Reservations or Scheduling departments.
Subject to the change being approved, an additional charge of up to NZ$700 may apply.
If travel is between 1 September 2011 and 31 October 2011 and the pick up or return location is
amended within 60 days of the vehicle pick up a relocation fee of NZ$1,000.00 may apply.
If the customer wishes to change the drop-off destination after the rental has commenced, they must
first obtain authorisation from the Reservations or Scheduling departments. If approved a minimum
charge of NZ$1,000 applies. The extra cost must be paid on confirmation of the change of location.

BOOKING AMENDMENTS
All amendments to bookings are subject to availability of vehicle and/or package. Different rates may apply
based on the amendment made.

If travel is between 1 September 2011 and 31 October 2011 and rental dates are amended within 60
days of the vehicle pick up, no refund will be made if the hire is shortened.

MULTIPLE RENTALS
Should a customer have more than one consecutive rental they can be combined to qualify for longer-term
hire discounts off the vehicle rate. Consecutive motorhome hire in Australia, New Zealand and South Africa
and/or consecutive car hire in New Zealand for both Maui and Britz can be combined to qualify if the vehicle
collection date/s are within a 3-month period. For all rentals to qualify each booking needs to be made at the
same time. If a customer makes another booking at a later time, the new booking can be combined to qualify if
the vehicle collection date/s are within a 3-month period however, the original booking/s will only qualify for a
discount if the booking/s are not already travelling or travelled.
Note that 2WD car hire in Australia cannot be combined with any campervan or New Zealand car hire to
qualify for longer-term discounts.
Longer-term discounts must be requested at the time of booking.
For motorhomes that pick up and drop off on the same day, the less expensive rental day will be free of
charge. This also applies to the Liability Reduction Option or the Maui Premium Package if applicable.
If multiple hires are within the same country and total days exceed 50 days only the maximum charge
applicable to the Liability Reduction Option or the Maui Premium Package will apply. If combining a vehicle
hire with another Maui vehicle that has a more expensive Maui Premium Package or Liability Reduction
Option, the more expensive Maui Premium Package/ Liability Reduction maximum cost is applied. In the
instance where a Maui hire is being combined with a Britz hire and the packages have either the Maui
Premium Package or the Bonus Pack these components cannot be combined to have a maximum charge
applied however the vehicle rate can have a longer-term discount applied if applicable.
If multiple hires total more than 100 days these rates and terms do not apply. Requests for quotes/bookings of
more than 100 days should be directed first to Reservations.
Vehicle security deposits can be transferred between most multiple rentals. This service is available when the
booked products are motorhomes and the vehicle security deposit amount is the same.

ONE-WAY RENTALS
• One-way rentals are available between all branch locations.
• A one-way rental fee of NZ$300 is charged for rentals between the North and South Islands and vice
versa, where pick-up is between 01 October and 31 March.
• The one-way fee if applicable is charged per hire.
• The one-way fee is included in the Maui Premium Package.

WELLINGTON AND QUEENSTOWN FEES
Vehicle collections and returns in Wellington and Queenstown incur a NZ$210 location fee (same city
collection and return, one fee applies). This is in addition to the one-way fee if applicable.

TRANSFERS
Maui provides free airport to branch and branch to airport transfer on day of arrival and departure for our
Auckland and Christchurch Branches. Queenstown branch is located at the airport. The Wellington agency is
located 40 minutes from the airport and clients must arrange their own transportation to and from the branch at
their own expense.

INFRINGEMENTS and ADMINISTRATION FEES
Maui reserves the right to charge the hirer for any speeding, toll way or parking fines and/or vehicle damage
including Third Party property damage not reported on return of the vehicle. In addition to these costs, Maui
reserve the right to charge for associated administration costs for processing the fines (irrespective of liability)
and/or all claims in the event of the customer not having a NIL liability. In addition to the costs associated per
fine and/or claim, an administration fee of NZ$60 will be applicable.

CUSTOMER CARE ON-ROAD ASSISTANCE
Any problems associated with the vehicle, including equipment failure, must be reported to Maui as soon as
possible, and within 24 hours in order to give Maui the opportunity to rectify the problem during the rental.
Failure to do so will compromise any claims for compensation. Maui do not accept liability for any claims
submitted after this period.
Please contact us on free phone:
North Island: 0800 651 080
South Island: 0800 304 304

REPAIRS
Repairs up to NZ$200 may be affected without authorisation and will be reimbursed upon presentation of a
receipt. For amounts over NZ$200, Maui will need to be informed in advance. Repairs will be approved
provided the customer was not directly responsible for the damage. Receipts must be submitted for any repair
or the claim will not be paid.

CHANGE OF VEHICLE
Should the vehicle booked be unavailable through unforeseen circumstances, Maui reserves the right to
substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a
breach of contract and does not entitle the hirer to a refund.

VEHICLE CATEGORY
Vehicles cannot be requested by make or model, only by vehicle category.

VOLUNTARY DOWNGRADE
Should the hirer decide to take a lesser vehicle than booked they will not be entitled to any refund.

CANCELLATION FEE
Not applicable to hires with a collection date between 1 September 2011 and 31 October 2011, refer
below for the cancellation fees applicable during this time. Bookings amended to travel outside of this
time that are then subsequently cancelled will have the Rugby World Cup cancellation fee applied.
The cancellation fees are:
• If cancelled up to 22 days prior to pick-up No Fee
• If cancelled from 21 to 7 days prior to pick-up 20% of Nett Rental
• If cancelled 6 to 1 days prior to pick-up 50% of Nett Rental
• If cancelled on day of pick up or No-Show 100% of Nett Rental
• If vehicle is returned early for any reason whatsoever no refund is available for the unused portion
of the hire

CANCELLATION FEE:
Applicable to hires with a collection date between 1 September 2011 and 31 October 2011.
• If cancelled between 149 and 91 days prior to pick up: 50% of Nett rental
• If cancelled 90 days prior to pick up: 100% of Nett rental
• Late vehicle collection or early return during the hire: No Refund available
Should the customer return a vehicle early for any reason once they have commenced their hire there is
no refund for unused days.
Special Payment conditions applicable to hires with a collection date between 1 September 2011 and
31 October 2011. At other times normal payment conditions apply.
FIT BOOKING CONDITIONS:
• 20% is payable at time of booking. This is non-refundable.
• The balance is due 150 days prior to date of vehicle collection. If this balance is not paid by this time,
the booking may be cancelled and a cancellation fee of 50% of the nett rental applies.
GROUP BOOKING CONDITIONS:
Applies to groups of 5 of more vehicles travelling together. All group bookings are on request.
• 20% is payable at time of booking. This is non-refundable.
• Additional 30% is required ten months prior to the travel date. This is non-refundable.
• The balance is due 150 days prior to date of vehicle collection. If this balance is not paid by this time,
the booking may be cancelled and a cancellation fee of 50% of the nett rental applies.
Cancellations and Payment Requirements for Ferry Crossings
Payment for the ferry charges must be collected in full at the time of booking.
Bookings made for ferry crossings during 1 September and 31 October will require final customer names 90
days before travel or the space will be cancelled.
Bookings made for travel during 1 September and 31 October that are cancelled or reduced in value within 28
days of travel will have a 70% cancellation penalty applied.

IMPORTANT
Maui reserves the right to refuse any rental at its discretion.

ANIMALS
No animals are permitted in our vehicles, excluding guide dogs.

RESERVATIONS OFFICE HOURS AND CONTACT DETAILS
Maui’s Reservations/B2B support centre for both Australian and New Zealand hires is located in Auckland,
New Zealand. This is a dedicated contact centre for travel agent enquiries only.
24 hours, 7 days closed Christmas Day (25 December) and New Years Day (1 January).
Phone: +64 9 255 3910
Fax: +64 9 363 9385
Toll free within New Zealand: 0800 651 080
Toll free International: +800 200 80 801
E-mail: nzinfo@maui-rentals.com
Website: www.maui-rentals.com
Branches for vehicle collection and return:
Auckland, Christchurch, Queenstown, Wellington.
• Daily from 0800 to 1630 hours. Open all public holidays except Christmas Day the 25th of December,
when all Maui branches are closed.
DISCLAIMER
Illustrations and text in any of our documentation, brochures or website are subject to change. Images are a
representation only of the vehicle depicted. Variances in the vehicles offered for rental may occur due to
substitutions made by Maui or modifications and/or upgrades to the vehicle design made by the manufacturer.